RETURNS & REFUNDS
Returns & Refunds
Our Return Policy
We want you to be happy with your order from fishqt.com. If something isn't right, you have 14 days from the day you receive your order to let us know that you would like to return it, in line with your statutory right of withdrawal as a consumer.
How to Start a Return
To start a return, please contact us at info@fishqt.com with your order number and the item or items you would like to return. We will get back to you with instructions on how to send the item back to us.
Condition of Returned Items
To be eligible for a return, items must be unworn, unwashed, and in their original condition, with all original tags and packaging attached wherever possible. Items that show signs of wear, damage, or use beyond what is necessary to check the fit and nature of the product may not be eligible for a full refund.
For hygiene reasons, certain items may not be eligible for return once opened or worn. If this applies to a product you have purchased, it will be indicated on the product page.
Return Shipping Costs
Unless the item you received is faulty, incorrect, or damaged upon arrival, the cost of return shipping is the responsibility of the customer. If you received a faulty, incorrect, or damaged item, please contact us at info@fishqt.com and we will cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 14 days. Please note that it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable, except in cases where the return is due to a fault or error on our part.
Exchanges
If you would like a different size or color, the quickest option is usually to return the original item for a refund and place a new order for the item you would like instead. Please contact info@fishqt.com if you need help with this.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us at info@fishqt.com as soon as possible with your order number and a description or photo of the issue. We will arrange a replacement, exchange, or full refund, including any applicable shipping costs.
Questions
If you have any questions about our returns process, please reach out to us at info@fishqt.com or by phone at +49 179 3685097. We are happy to help.